This new contract includes the following features for residential customers who now use their own garbage containers:
- Florida Refuse will provide large garbage cans on wheels, called Totes, to each residential customer (except customers who currently use dumpsters). The Totes will be provided, maintained and replaced as necessary by Florida Refuse.
- Totes will be delivered the week of September 29, 2008 and once per week pick up of the Totes will start the week of October 6, 2008.
- Flyers will be provided with the Totes that will provide information such as pick up days, Tote placement, etc.
- Residents may call the City’s Customer Service office at 678-4196 for the following services:
- Additional Totes will be provided at no additional cost.
- The Totes provided may be changed out for smaller Totes.
- After 60 days, residents will be able to request twice per week pick up service for an additional charge.
- Back door service may also be requested.
- During a transition period of three weeks, Florida Refuse will pick up overflow garbage. After that if a resident overflows on a habitual basis, the City will be notified so they can contact the customer and request that an additional Tote be delivered.
- Pick up days for yard waste, recycling, bulk furniture and garbage will be provided on the flyer delivered with the Totes.
- If a holiday lands on a pick up day, the garbage will be picked up the next day.
- Florida Refuse has agreed to pick up an unlimited volume of yard waste at each house at no additional charge. However, this service is subject to the following requirements:
- Residents will need to cut items such as tree limbs, three trunks, palm fronds, etc. in lengths no greater than four feet long if the item’s diameter is less than six inches and need to be put in lengths no greater than two feet long if the item’s diameter is six inches or greater.
- Grass cuttings, weeds, leaves and other yard material must be placed in containers, bags, or bundles.
- No single item shall exceed fifty pounds in weight.
- Debris resulting from a professional tree service company must be taken off-site and disposed of by the tree company.
- Yard waste will be collected from the front of the premises at curbside or from service alleys at the rear of the property, where available.
- Please notify the City of any missed pick ups. If Florida Refuse is notified by the City before 2:00 pm, a missed pick up will be removed within 24 hours.
- Florida Refuse will not begin collection prior to 6:00 am or later than 8:30 pm unless prior authorization is obtained from the City Manager or his designee.
- Florida Refuse will continue to provide two annual citywide clean ups annually.
- Florida Refuse will promote recycling participation with a marketing campaign to provide incentive gift cards to residents who recycle.
- Florida Refuse will provide an annual rebate payment to the City for increasing recycling tonnage. The City will receive a rebate of $25.00 per ton on the annual average tonnage increase year-over-year.
- Florida Refuse has the exclusive right to provide solid waste collection services within the City.
- Contractors engaged in building or remodeling operations shall be permitted to remove waste accumulated as a result of their operations if they own their own containers but they may not contract for the service of any other waste hauler/refuse contractor.
If you have any questions on garbage collection please do not hesitate to call the City’s Customer Service office at 678-4196.
Florida Refuse assisted in the preparation of this article.

